へんきん
refund
From the JLP Quiz question bank — the word in the form it is actually tested in.
つきましては、新品への交換、もしくは全額返金の対応をお願いしたく存じます。
Answer: 商品の交換または返金
Ohlalago Academy
Live N3 classes with a teacher
Looking words up one at a time only gets you so far. Study with a teacher over Zoom, level by level, in a course built for the exam.
Classes are taught in Burmese.